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Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural."
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Character-led, spare, contemplative and cool.
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On Open Library, 1 have read it and 23 want to.
“In a section in Das Kapital entitled "The Working Day," Karl Marx examines depositions submitted in 1863 to the Children's Employment Commission in England.”
Closest on the same fourteen dimensions, from everything scored on Taste Buds. Other media included when they land close.